So, we moved our courses to Adobe Captivate Prime (which required considerable time and effort). For example, the user needing to enable pop-ups and unsafe scripts, the files freezing, and a student watching the entire lesson and then not having it register as completed. When we used Moodle as our LMS, we often had problems. We built our entire curriculum on Adobe Captivate (100s of files). The most basic level functionality is pretty simple to understand. Most importantly, it damaged our reputation. While we used Captivate, it caused so many of our students to be angry at us.
We didn't have the financial or time resources to re-build all of our training module on a new platform. When we realized that Captivate was more embarrassing than helpful, we had to close our training division. Everytime one bug was solved, another one appeared. It takes a huge amount of evidence to convince the support team that your bug or complaint is valid, they insist on blaming you or the user. If you don't have an enterprise license, their support team has no interest in helping you. We no longer have a training division, because of Adobe Captivate & Adobe Captivate Prime. Support on the PRIME side was contradictory - despite ACROBAT testing the feature.Ĭaptivate - the reason we don't have a training department anymore. In the end I have had to use a workaround with MP4s. Its a small change I suspect - but critical in protecting IP for commercial providers. This simply creates the capacity for IP loss. This means a student or anyone accessing the programme can easily copy/paste content.
There are also some simple things that commercial training providers need - after much discussion with ADOBE ACROBAT PRO DC teams, the pdf security (no printing or copy/pasting settings) are undone by PRIME when content is loaded (users can simply highlight, copy and paste content). The product still has not adopted to meet commercial training provider needs, there is no paywall for example. I have found the product easier to manage and the addition of some simple features like deletion of modules has made content easier to catalogue and manage. It is so much improved from around 18 months ago. It does the job well and the licencing is flexible.
The product is evolving and starting to become a lot easier to use - a simple PDF manual would also help to bring new administrators on. It has been a good experience but a little way to go yet in some parts of the application. It is easy to use, a good interface for learners. It has been good for setting up the programme - but I cannot really fully commercialise the programme until document security is better.